Thanks, for asking. I have been in the customer service business for over 35 years. I began my career with an international service management company. Thirty years later I started my own customer service consulting company and worked for several prestigious service companies such as Tenacity, Inc and Loyalty Services.  I taught customer service courses, trained service workers and senior management in customer loyalty practices and conducted service compliance audits at client locations. Extensive travel and the desire to spend more time here in beautiful Oro Valley drove me to seek a position locally. In 2001 I joined Long Realty.  I have found that the skill sets that I learned and used in my previous careers gave me a tremendous advantage over most Realtors® who have never been exposed to such intense client/customer service training.

To be successful in the real estate business, I believe you need to be a skilled listener, be expert in the marketplace and be a well-versed and extremely resourceful information source to your client. When you take on the responsibility of representation in what is typically the single most expensive transaction an individual or family ever makes, you cannot afford to be simply good.

My goal is straightforward.  I will have done my job well if you do not hesitate to refer me to your neighbors, friends and relatives. After all what greater recommendation can a Realtor® have than a satisfied client willing to make a referral?

I believe in the ‘old school’ work ethic. I believe in strict compliance with the National Association of Realtors Code of Ethics. I served for just over five years on the Oro Valley Planning and Zoning Commission, the last two years as its Co-Chair and Chairman respectively. I served as Vice- President of the Copper Creek homeowners association. I am currently on the Board of Directors of the Oro Valley Optimist Club and Chair the Governor’s 2007 Rural Development Conference Reception Committee.

Becoming involved in the real estate market as a buyer or seller is serious business, but it need not be traumatic.  As your agent I will do my utmost to make the transaction a positive and memorable experience. I will be your greatest advocate.

Contact me and together we will take the hassle out of buying or selling a home.